Privacy policy
Workplace Wellness EAP is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We also adhere to the professional and ethical standards required by the Australian Health Practitioner Regulation Agency (AHPRA) and the Psychotherapy and Counselling Federation of Australia (PACFA).
Information We Collect
We may collect personal information when you access our therapeutic services, Employee Assistance Program services, or visit our website. This may include:
• Name and contact details such as email address and phone number
• Date of birth and emergency contact details
• Relevant health and psychological information provided for the purpose of assessment and counselling
• Employment information where services are provided under an EAP agreement
• Payment and invoicing information
• Website usage information such as IP address, browser type and usage patterns
Health information is collected only where necessary to provide safe and appropriate care.
How We Use Your Information
Your personal information is used for the purpose of:
• Providing counselling and therapeutic services
• Delivering Employee Assistance Program services
• Managing appointments and administrative communication
• Invoicing and record keeping
• Complying with legal, ethical and professional obligations
• Improving website functionality and service delivery
For EAP clients, individual session content is not shared with employers. Employers may receive de-identified aggregate usage data only, where agreed.
Confidentiality and Professional Standards
All sessions are confidential and conducted in accordance with AHPRA and PACFA ethical guidelines. Information will not be disclosed without your consent except where required by law, including circumstances involving risk of serious harm, mandatory reporting obligations, or court orders.
Session notes are securely stored and maintained in accordance with professional record-keeping standards.
Data Sharing and Disclosure
We do not sell, trade or rent personal information to third parties. Information may be disclosed:
• Where required by law
• Where there is a serious and imminent threat to safety
• With your written consent
• To approved service providers assisting with administrative or IT support, under confidentiality agreements
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Electronic records are stored securely and access is restricted.
While we take appropriate safeguards, no online transmission can be guaranteed to be completely secure.
Data Retention
Client records are retained in accordance with Australian legal and professional requirements. When no longer required, records are securely destroyed.
Your Rights
You have the right to request access to your personal information and request corrections if necessary. Requests should be made in writing.
If you have concerns about how your information has been handled, you may raise them directly with Terra Soul Therapies. If unresolved, you may contact the Office of the Australian Information Commissioner.
Emergency and Crisis Situations
Terra Soul Therapies is not an emergency or crisis service. If you are at immediate risk, please contact emergency services or a 24 hour crisis support service.
Updates to This Policy
This Privacy Policy may be updated from time to time to reflect legal or operational changes. The current version will always be available on our website.
Contact
Terra Soul Therapies
Suite 3, 50 Mawarra Street, Albion QLD
Phone: 0416 158 752
Email: [Insert email address]
By engaging in our services or using our website, you consent to the collection and handling of your information as outlined in this Privacy Policy.