Employer information

What is EAP

Confidential, short term counselling service that supports employees with personal and work related concerns that may impact performance, wellbeing and workplace functioning.

Confidentially 

• Sessions are private and confidential

• No individual information is shared with the employer

• Only de-identified generalised aggregate data may be provided if requested

Confidentiality builds trust and encourages early access.

Scope of Support

• Stress and anxiety

• Depression

• Burnout

• Workplace conflict

• Grief and loss

• Trauma

• Life transitions

• Relationship challenges

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Evidence Based Outcomes

Research links EAP access to:

• Improved presenteeism

• Reduced absenteeism

• Lower workplace distress

• Increased engagement and productivity

• Improved mental health outcomes

Flexible Structure

• Pay per service model

• No retainers or lock in contracts

• Organisation chooses number of sessions per employee per calendar year

• Transparent invoicing

​Tax Deductible

EAP services are generally considered a legitimate business expense and are typically tax deductible as an operating cost. Businesses should confirm with their accountant or financial advisor.

Accessibility

• Face-to-face sessions

• Secure video sessions 

• Secure phone sessions 

• Flexible appointment times

• Simple referral and booking process

• Promotional posters and information sheets provided for employee dissemination

• Confidential access with no employer involvement in individual sessions

• Prompt response times for urgent appointments

Organisational Benefits

Under Queensland psychosocial legislation, employers have a duty to identify and manage psychosocial hazards such as bullying, excessive workload and workplace stress. Implementing an Employee Assistance Program is a practical way to support this responsibility by providing early intervention and confidential support for employees. Beyond compliance, supporting mental wellbeing strengthens focus, productivity and overall workplace functioning. It benefits both the organisation and its people.

Additionally:

• Early intervention reduces risk

• Supports retention

• Strengthens workplace culture

• Demonstrates genuine commitment to employee wellbeing

Exclusions

• It is not an emergency psychological or crisis response service

• It does not replace 24 hour crisis services or hospital based care

• Out of hours sessions are not routinely available unless pre arranged

• It is not long term psychotherapy or ongoing treatment

• It does not provide medico legal assessments, court reports or fitness for work reports

• It does not replace workers compensation psychological services

• It does not provide psychiatric assessment or medication management

• It is not a substitute for internal HR processes, disciplinary action or performance management

• It does not provide couples therapy funded by the employer

Important Safety Information

If an employee is at immediate risk or experiencing a crisis, they will be directed to appropriate emergency or crisis services.